4.4 The Company may require a deposit or prepayment to secure the Booking. Any such requirement will be notified to the Customer at the time of booking.

4.5 Unless otherwise agreed, payment is due immediately on completion of the Services. The Company may refuse to unload Goods or may retain Goods until full payment has been received.

4.6 Accepted payment methods will be those specified by the Company from time to time. The Customer is responsible for ensuring that sufficient funds are available and that payment is made properly and promptly.

4.7 Where payment is not made when due, the Company reserves the right to charge reasonable interest and administrative fees in accordance with applicable law.

5. Cancellations, Amendments and Delays

5.1 The Customer may cancel or amend a Booking by giving notice to the Company via the usual contact method used for the booking.

5.2 Any cancellation charges will depend on the notice period given:

a. If the Customer cancels more than 48 hours before the agreed start time, any deposit paid may be refundable or transferable at the Company's discretion.

b. If the Customer cancels within 24 to 48 hours of the agreed start time, the Company may retain part or all of any deposit and may charge a reasonable cancellation fee to cover costs and loss of opportunity.

c. If the Customer cancels within 24 hours of the agreed start time, the Company may charge up to 100 percent of the estimated price to cover costs, staffing and vehicle allocation.

5.3 If the Customer wishes to change the date, time, locations or scope of work, the Company will use reasonable efforts to accommodate the request but cannot guarantee availability. Amendments may result in a revised quotation or additional charges.

5.4 The Customer must be present, or must arrange for an authorised representative to be present, at the collection and delivery addresses at the agreed times. Waiting time caused by Customer delays may be chargeable at the prevailing hourly rate.

5.5 The Company will make every reasonable effort to arrive at the agreed time but cannot be held liable for delays caused by circumstances beyond its reasonable control, including but not limited to traffic conditions, adverse weather, road closures, accidents, mechanical breakdowns or unforeseen access issues.

6. Customer Responsibilities

6.1 The Customer is responsible for:

a. Ensuring that Goods are properly packed, secured and ready for transport, unless packing services have been explicitly requested and agreed.

b. Ensuring that all fragile items are adequately protected and clearly labelled.

c. Removing or securing any fixtures, fittings or items attached to walls, floors or ceilings that are to be moved.

d. Obtaining all necessary permissions for parking, loading and unloading at both collection and delivery locations, including any permits or authorisations required by local authorities or property managers.

e. Ensuring safe access to and from the premises, including notifying the Company in advance of any hazards or restrictions.

6.2 The Customer must not request the Company to transport any Goods that are dangerous, illegal, perishable, or of a nature that may cause damage, including but not limited to explosives, flammable materials, toxic substances or goods that are prohibited under any applicable law.

6.3 The Company reserves the right to refuse to handle or transport any Goods that it reasonably believes to be unsafe, illegal or likely to cause damage or injury.

7. Liability and Limitations

7.1 The Company will exercise reasonable care and skill in providing the Services. However, the liability of the Company is subject to the limitations set out in this section.

7.2 The Company's liability for loss of or damage to Goods is limited to the reasonable cost of repair or replacement, taking into account wear and tear and depreciation, and subject to any specific cap or limitation communicated by the Company in writing.

7.3 The Company will not be liable for:

a. Loss or damage arising from the Customer's failure to pack Goods properly where packing is the Customer's responsibility.

b. Loss or damage to any fragile items, including but not limited to glass, china, artwork, mirrors, electronics or musical instruments, unless they were professionally packed by the Company and clearly declared before the move.

c. Loss of or damage to jewellery, watches, precious metals, cash, securities or other high-value items, unless specifically declared to and accepted by the Company in writing prior to the move.

d. Any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity or loss of anticipated savings.

e. Any loss or damage resulting from circumstances beyond the Company's reasonable control, including but not limited to acts of nature, fire, flood, adverse weather, traffic delays, acts of third parties or industrial disputes.

7.4 The Customer must inspect the Goods as soon as reasonably practicable after completion of the Services and must notify the Company of any visible damage or loss without undue delay. Failure to notify promptly may affect the Company's ability to investigate and, where appropriate, compensate.

7.5 Nothing in these Terms and Conditions excludes or limits the Company's liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded or limited.

8. Parking, Access and Charges

8.1 The Customer is responsible for arranging suitable parking at both collection and delivery addresses. Any parking charges, fines or penalties incurred as a result of insufficient parking arrangements or incorrect information provided by the Customer may be charged to the Customer.

8.2 Where access is difficult, such as where the Vehicle cannot be parked close to the property, where there are multiple flights of stairs, or where there are narrow doorways or corridors, additional labour or time may be required. The Company reserves the right to charge a reasonable additional fee in such circumstances.

9. Waste and Environmental Regulations

9.1 The Company is primarily a removal and transport service and is not a licensed waste carrier for general household or commercial waste unless explicitly stated otherwise.

9.2 The Customer must not present general waste, rubble, hazardous materials or items intended solely for disposal as part of a standard removal booking. If the Customer requires disposal or clearance of items, this must be discussed and agreed in advance, and may be subject to additional charges and regulatory conditions.

9.3 The Company will comply with all applicable waste and environmental regulations and will not transport or dispose of prohibited items or controlled waste in breach of such regulations.

9.4 Where the Company agrees to remove items for disposal, the Customer confirms that they have the legal right to dispose of those items and that they are not stolen, restricted or subject to third-party claims.

10. Insurance

10.1 The Company operates with relevant insurances appropriate for a removal and man and van service, subject to policy terms, conditions and exclusions.

10.2 The Customer remains responsible for arranging any additional insurance cover they consider necessary for their Goods, especially high-value or fragile items.

10.3 Any potential claim for loss or damage must first be notified to the Company in accordance with these Terms and Conditions so that it can be investigated and, if applicable, referred to the Company's insurers.

11. Complaints and Disputes

11.1 The Company aims to provide a professional and reliable service. If the Customer is dissatisfied with any aspect of the Services, they should raise their concerns as soon as possible so that the Company can attempt to resolve the issue.

11.2 Formal complaints should be submitted to the Company in writing, setting out full details of the matter. The Company will investigate and respond within a reasonable timeframe.

11.3 If a dispute cannot be resolved amicably, the parties may seek to use mediation or other alternative dispute resolution methods before resorting to formal legal proceedings, where appropriate.

12. Data Protection and Privacy

12.1 The Company will collect and process personal information about the Customer only as necessary to provide the Services, handle bookings, process payments and manage any related queries.

12.2 The Company will take reasonable steps to safeguard personal data and will not sell or disclose Customer information to unrelated third parties except as required by law or as necessary to deliver the Services.

13. Variation of Terms

13.1 The Company may update or amend these Terms and Conditions from time to time. Any such changes will not affect existing confirmed Bookings unless required by law.

13.2 The current version of the Terms and Conditions will apply to all new Bookings from the date they are made.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court, that provision shall be deemed deleted, but the remaining provisions shall remain in full force and effect.

15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

15.3 These Terms and Conditions set out the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence or understandings.

15.4 The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations, provided that this does not reduce the level of service provided to the Customer.