Privacy Policy
Man with Van Wimbledon Privacy Policy
This Privacy Policy explains how Man with Van Wimbledon collects, uses, stores, shares, and protects personal data relating to customers and prospective customers in the Wimbledon area. It also sets out your rights under the UK General Data Protection Regulation and related data protection laws.
This Privacy Policy applies to all Man with Van Wimbledon customers and service users within the Wimbledon area who contact us, request a quote, make a booking, or otherwise interact with our services.
Data Controller Responsibility
Man with Van Wimbledon is the data controller for the personal data described in this Privacy Policy. As data controller, we decide what personal data we collect, how and why we use it, and how we keep it secure in line with applicable data protection law.
Types of Personal Data We Collect
We may collect and process the following categories of personal data when you contact us, request a quote, book a service, or use our services:
Identification and contact details, such as your full name and contact channels you choose to provide, for example postal address, preferred contact method, and similar contact information.
Service and booking information, such as collection and delivery addresses, property access details where relevant, dates and times of your move or removal service, details about the items to be transported, and any specific instructions you provide.
Communication data, such as information contained in messages you send to us, including enquiries, feedback, complaints, or follow-up communications relating to your booking or our services.
Payment and transaction information, such as the payment method used, the amount paid, and transaction dates and times. We do not store full payment card details when payments are processed through external payment providers.
Technical and usage information, where applicable, such as data generated when you visit our website or online pages, including device type, browser type, and simple usage statistics collected for security, troubleshooting, and performance purposes.
How We Collect Personal Data
We may collect your personal data in the following ways:
Directly from you when you contact us for information, request a quote, place a booking, confirm or amend a service, or provide feedback.
Through our website or other online contact forms where you submit your details for enquiries or booking requests.
From third parties where they lawfully pass on your details to us for the purpose of providing our services, for example business partners or platforms that help you connect with local removal services.
Lawful Bases for Processing
We only process your personal data where we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:
Contract: We process personal data that is necessary to provide our services to you, including arranging and performing your removal or transport service, managing your booking, and handling payments.
Legal obligation: We may process your data where required to comply with legal obligations, such as record-keeping, tax laws, or responding to lawful requests from regulatory or law enforcement authorities.
Legitimate interests: We may process your data where this is necessary for our legitimate business interests, such as communicating with you about your booking, improving our services, protecting our business, preventing fraud, and ensuring the security of our systems and vehicles. We always balance these interests against your rights and freedoms.
Consent: In some cases, we may ask for your consent to process your personal data for specific purposes, for example certain types of marketing communications. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide our services, including quoting, planning, and delivering removal and man with van services in the Wimbledon area.
To manage your bookings, including confirming details, updating you about changes or delays, and handling any follow-up requests or issues.
To process payments and manage invoices, refunds, and any related financial administration.
To respond to your enquiries, feedback, or complaints and to provide customer support.
To maintain accurate business and accounting records and to meet legal and regulatory requirements.
To protect the security and integrity of our services, vehicles, and systems, and to prevent and detect fraud or misuse.
To improve and develop our services, including by reviewing feedback and analysing service usage trends on an aggregated basis.
To send you service-related messages and, where permitted, limited marketing information relating to our services that we believe may be of interest to you. You can opt out of marketing at any time.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with selected third parties where necessary and lawful, including:
Service providers and data processors who assist us with our operations, such as payment processing providers, IT and hosting providers, customer relationship or booking management systems, and professional advisers. These processors are only allowed to use your personal data in accordance with our documented instructions and must protect it appropriately.
Drivers, subcontractors, or partner transport providers who help deliver the removal or transport service you have requested. They will receive only the information they need to carry out the service.
Professional advisers such as accountants, auditors, or legal professionals where needed to support our business and comply with legal obligations.
Regulators, law enforcement bodies, and other authorities where we are required to do so by law or where necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Where personal data is shared with third parties acting as processors, we put in place appropriate contractual and security safeguards to ensure your data is handled in line with data protection law.
Data Retention
We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.
In general, we keep customer and booking records for a period that allows us to manage ongoing services, respond to queries or complaints, and maintain accurate business and tax records. After this period, data will either be securely deleted, permanently anonymised, or stored in a restricted archive where further retention is required by law.
The specific retention period may vary depending on factors such as the type of service provided, the nature of the data, legal and regulatory requirements, and our need to keep evidence in case of disputes or claims.
International Data Transfers
Where your personal data is processed or stored outside the United Kingdom or the European Economic Area by our service providers, we will ensure that appropriate safeguards are in place, such as the use of standard contractual clauses or equivalent legal mechanisms, so that your rights and protections travel with your data.
Data Security
We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include restricted access controls, secure storage, encryption or pseudonymisation where appropriate, and regular review of our security practices.
While we strive to protect your personal data, no system can be completely secure. We therefore cannot guarantee absolute security, but we do take reasonable and proportionate steps to reduce risks as far as possible.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Wimbledon customers in the Wimbledon area, subject to certain legal limitations and conditions:
Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data.
Right to erasure: In certain circumstances, you can ask us to delete your personal data.
Right to restriction: You can ask us to restrict the processing of your personal data in certain situations.
Right to data portability: In some cases, you can request a copy of your personal data in a structured, commonly used, machine-readable format, and ask us to transfer it to another controller where technically feasible.
Right to object: You can object to the processing of your personal data based on our legitimate interests and can always object to direct marketing.
Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before you withdrew consent.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your data protection rights have been infringed.
Children
Our services are intended for adults and are not directed at children. We do not knowingly collect personal data relating to children without appropriate consent and supervision from a parent or guardian.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal or regulatory requirements, or data protection best practices. Any updated version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.
